Reshuffle – or how productivity happens

Term time is not conducive to doing a lot of reading, but I have managed a couple of interesting books recently. One was Abundance – I’ll jot down some thoughts about that later. The other was Reshuffle: Who wins when AI restacks the knowledge economy by Sangeet Paul Choudary, which I read and then listened to a presentation by the author organised by the Dynamic Competition Initiative.

I liked the book because it focuses on an aspect of the impact of AI that is underemphasised in public discussion and to some extent in academic circles. That’s its likely catalysing significant organisational change. So much discussion focuses on labour market change and the specific tasks within jobs that will be automated, and how tasks will be rebundled into new jobs. This is a rich literature, flagging up the interaction between the automatability of tasks and the level of expertise required in each task. However, less attention has been paid (though this is changing) to the consequent changes in processes, work flows and business models.

The core point in Reshuffle is that understanding AI’s impacts on the economy requires thinking about tasks as nested within organisations, which in turn sit within systems of production. The focus needs to be directed towards the broader structural architecture, the book argues. It has a construct of being ‘above’ or ‘below’ the AI – I think this means having or not having agency in decision-making – with implications for distribution. “Much of the value associated with a job is not derived from the task alone but also from the system within which the task is executed.”

I wholeheartedly agree with this perspective, that value creation in organisations has an essential social dimension. Firms are more than a collection of individuals. There was years ago an excellent book making exactly this point, Chasing Stars by Boris Groysberg.

The book also majors on the way AI will unbundle some knowledge tasks from humans – often described as codifying tacit knowledge – and the consequences. Such forms of knowledge are more flexible (there is no human or long-term contractual relationship involved) and can be more easiry reproduced or rebundled. So for these reasons I like Reshuffle.

On the other hand, the author wrote it as an airport-style business book, a perfectly valid decision but irritating for me – it’s somewhat repetitive and fond of diagrams that seem less clear than the words. More irritating is the econ-bashing. Yes, economists have been focused on task-based labour market approaches, but there is now a lot of  economic research taking an institutionalist, transactions cost perspective, building on Luis Garicano’s now-classic work, and the earlier tradition of institutional economics all the way back to Coase.

Nevertheless, Reshuffle is an interesting read, with some useful insights – and can indeed be read on a flight or train ride.

51YqwXRnjzL._AC_UY436_QL65_

 

Unicorns, plumbing and organisations

Some things that are on the surface very dull turn out to be the most important and interesting. I’m fascinated by the plumbing and wiring aspects of the economy, rather than the abstract theory. Macroeconomics is about dragons and unicorns, very glamorous. But I’m more interested in statistics – what are we measuring, and what are we causing to happen, when we look at GDP growth, or inflation? And in the literal wiring – where is the internet and who owns the cables? And in organisations too – when we say ‘the banks’ or ‘firms’, who do we mean and why do they do what they do?

So after reading the excellent [amazon_link id=”081572151X” target=”_blank” ]The Metropolitan Revolution[/amazon_link] by Bruce Katz and Jennifer Bradley, I looked up an organisational technique they mention called appreciative inquiry. It notes that efforts to change something or bring something about, the initial question is often: “what’s the problem we’re trying to solve?” What if you start by asking: “what can we do and what do we want?”

[amazon_image id=”081572151X” link=”true” target=”_blank” size=”medium” ]The Metropolitan Revolution (Brookings Focus Book)[/amazon_image]

Sometimes problems need solving, but I like the way appreciative inquiry seems to build in the kind of relationship and coalition building actually needed to achieve anything in a complicated organisational context. It looks worth finding out more about it, and thinking about this approach (alongside the excellent [amazon_link id=”1455525200″ target=”_blank” ]The Org[/amazon_link] by Ray Fisman and Tim Sullivan, which is a brilliant overview of the role of asymmetric information, principal-agent problems and other economic tools play in understanding organisations). Wikipedia lists some journal articles – I’d be very grateful if anyone knows of a beginner’s guide to appreciative inquiry.

[amazon_image id=”1455525200″ link=”true” target=”_blank” size=”medium” ]The Org: The Underlying Logic of the Office[/amazon_image]